FREE shipping for orders above 49,50€! Smaller order can be calculated directly from your cart.
FREE shipping for orders above 49,50€! Smaller order can be calculated directly from your cart.
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Shipping information

1. Shipping Costs

Shipping costs are calculated during checkout based on your total purchase value or weight and destination of the items in the order. Payment for shipping will be collected with the purchase.

Domestic (Portugal) shipping rate per Kg:

  • 0,1 to 0,5 Kg = 3,45€
  • 0,51 to 2 Kg = 3,90€

European countries shipping rates per Kg:

  • 0,1 to 0,2 Kg = 4,30€
  • 0,21 to 0,5 Kg = 7,00€
  • 0,51 to 1 Kg = 10,50€
  • 1,1 to 2 Kg = 16,90

We offer free shipping for any order above 49,50€ for domestic and across European countries.

2. Shipping destinations

We actually ship domestically to Portugal or any European destination. If you would like to place an order from outside Europe, please feel free to reach us to sales@retravelware.com, a minimum quantity might be needed.

3. Delivery Terms

3.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 5 days

3.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 3 - 15 days.

3.3 Dispatch Time

Orders are usually dispatched within 1 business days of payment of order

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

3.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

3.5 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

3.6 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.


4. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

 

5. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps. 

 

6. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.


7. Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.


8. Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

 

9. Customer service

For all customer service enquiries, please email us at info@retravelware.com